Amora Ghana Privacy Policy
Last updated: 19 October 2026
- Introduction
Amora Ghana (“Amora”, “we”, “our” or “us”) operates an online ecommerce marketplace at https://www.amoragh.com. Our platform allows customers to browse products, place orders and access shopping-related services, including bulk and wholesale purchase options.
This Privacy Policy explains what personal information we collect, how we use it, when we share it, how long we keep it, and how you can exercise your privacy rights when using our website, mobile application (if applicable), and related services.
By using our website, app or services, you agree to the collection and use of information in accordance with this Privacy Policy.
- Information We Collect
Depending on how you use Amora, we may collect the following categories of personal information:
2.1 Information You Provide Directly
• Contact information: name, telephone number, email address and delivery/billing address.
• Account information: login credentials (email/username and password), account preferences and profile details if you create an account.
• Order information: products ordered, quantities, order totals, delivery or collection preferences, order history, payment status and any special instructions you provide.
• Customer support information: messages, enquiries, feedback, dispute details and any other information you send when contacting us.
• Payment-related information: payment references, transaction identifiers, payment confirmation details and the payment method selected. Full payment card or mobile money details are processed by the relevant third-party payment provider and are not stored by Amora.
2.2 Information Collected Automatically
• Technical and device information: IP address, browser type and version, device type, operating system, unique device identifiers, language settings and approximate location derived from IP address.
• Usage data: pages viewed, products searched or viewed, time spent on pages, referral source, clickstream data and interactions with the website or app.
• Cookies and similar technologies: information collected through cookies, pixels and local storage to maintain sessions, remember preferences, support security and analyse usage.
Please do not send passwords, PINs, one-time verification codes or full payment card details to our customer support team.
- How We Use Your Information
We use personal information only where necessary and for the following purposes:
• Create, manage and secure customer accounts.
• Process, confirm and fulfil orders, including coordinating with suppliers, distributors and delivery partners.
• Arrange deliveries, pickups, returns, refunds, cancellations and order status updates.
• Process and verify payments through third-party payment providers.
• Respond to enquiries, provide customer support and resolve disputes.
• Detect, prevent and investigate fraud, unauthorised access, security incidents or misuse of our services.
• Improve the performance, functionality, security and user experience of our website, app and services.
• Send transactional messages (order confirmations, delivery updates, account notifications).
• Send promotional or marketing messages where permitted by law, with a clear option to opt out.
• Comply with applicable legal, accounting, tax and regulatory obligations.
• Enforce our terms of service and protect our rights, property and the safety of our users.
We do not use personal information for purposes unrelated to the above without an appropriate legal basis or your consent where required.
- Legal Bases for Processing
Where required by applicable law, we process personal information on the following legal bases:
• Contract performance: to fulfil orders and provide the services you request.
• Legitimate interests: to improve our services, prevent fraud, ensure security and manage our business (balanced against your rights).
• Consent: for certain marketing communications or non-essential cookies, where required.
• Legal obligation: to comply with tax, accounting, consumer protection or other legal requirements.
- How We Share Information
We may share relevant personal information with third parties only when necessary to operate our services or as required by law. These include:
• Suppliers and distributors who need order and delivery details to prepare or fulfil products.
• Delivery companies and couriers who require delivery addresses and contact details to complete deliveries or collections.
• Payment service providers that process or verify transactions.
• Website hosting, cloud, security, analytics, communications and technical service providers that help us operate and protect the platform.
• Professional advisers (lawyers, accountants, auditors) where necessary.
• Regulators, law enforcement or public authorities when required by law or to protect our legal rights.
We share only the information reasonably necessary for the stated purpose. Third-party providers process information under their own privacy policies and applicable contractual safeguards.
We do not sell your personal information to third parties for their own marketing purposes.
- Payments
Payments are processed by third-party payment providers depending on the method selected at checkout (for example, card payments, mobile money or bank transfer). Amora receives transaction references, payment status and confirmation details needed to process and fulfil the order. Full payment credentials are handled solely by the payment provider and are subject to that provider’s privacy and security practices.
- Cookies and Technical Data
Our website and app may use cookies and similar technologies for the following purposes:
• Essential cookies required for the shopping cart, checkout, login sessions and security.
• Preference cookies that remember language, currency or other settings.
• Analytics cookies that help us understand how visitors use the site so we can improve it.
You can manage or disable cookies through your browser settings. Disabling essential cookies may affect core features such as the shopping cart or account login.
If we use third-party analytics or advertising tools, we will update this section with the specific services used.
- Data Retention
We retain personal information only for as long as reasonably necessary to:
• Provide our services and fulfil orders;
• Maintain business and financial records;
• Resolve disputes and enforce agreements;
• Prevent fraud and ensure security;
• Meet applicable legal, tax and regulatory obligations.
When information is no longer required, we will delete or anonymise it in accordance with our retention practices and applicable law.
- Data Security
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure connections (HTTPS), and restricted staff access on a need-to-know basis.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.
- Your Privacy Rights
Subject to applicable law, you may have the right to:
• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information where appropriate;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications at any time.
To exercise these rights, contact us using the details in Section 15. We may need to verify your identity before responding. Some information may need to be retained where required by law or for legitimate business purposes (for example, completed order records).
- Children's Privacy
Our services are directed at adults and are not intended for children under the age of 16 (or the minimum age required by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
- Third-Party Services and Links
Our website or app may contain links to third-party websites or integrate external services (payment processors, delivery trackers, messaging tools, etc.). These third parties operate under their own terms and privacy policies. We are not responsible for the privacy practices of those third parties.
- International Data Transfers
Some of our service providers may process or store information outside Ghana. Where this occurs, we take steps required by applicable law to ensure the information remains protected, such as contractual safeguards with those providers.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data practices or legal requirements. The revised version will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.
- Contact Amora Ghana
For privacy questions, requests concerning your personal information, or any other enquiries, contact us at:
Amora Ghana
Email: [email protected]
Telephone / WhatsApp: +233 27 195 1824
Location: Greater Accra, Ghana
Website: https://www.amoragh.com
Please include enough information for us to understand and process your request, but do not send passwords, payment PINs or other confidential authentication details.