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Frequently Asked Questions


What Delivery Methods Are Available?

We have 2 easy delivery method on our platform which is based on Accra / Tema and outside Accra.

Do You Ship Internationally?

Currently our main focus of operation is within Ghana and we are working hard to bring international shipping to our platform.

How long will delivery take?

Delivery time varies based on products ordered, shipping address and the delivery option chosen. All orders will be delivered within 24 to 72 working hours after the order is placed.

Are there any extra delivery charges?

Yes, there may be extra delivery charges depending on the value of your order. During the checkout process, you will be informed of the relevant delivery charges.

What if I’m not home when the order arrives? Will they re-deliver?

On the day of your delivery, a customer support officer will call you to confirm the delivery details. If you are unable to receive your purchase, then delivery can be rescheduled within 3 days. If 3 unsuccessful delivery attempts are made, your order will be canceled.


What Payment Methods Are Accepted?

We are accept all mobile payments such as MTN Mobile Money, Vodafone Cash and AirtelTigo Money as well as Credit Cards.

Is Buying On-Line Safe?

Buying on Amora Ghana is very safe and secure. We have putting in place all safety measures to ensure our customers received their orders delivered to them secured and on time. 

How do I pay on Amora Ghana?

You can choose from any of these different Mobile Money payment methods available on Amora Ghana:


MTN MoMo Pay

Vodafone Cash

AirtelTigo Money


You can find the payment methods at the final step of the checkout process. Do not hesitate to contact our customer service for more information.


How do I place an Order?

Shopping on Amora Ghana is easy! Once you have found the product you want to buy, just follow the steps below:

Click on ‘Add to Cart’ to add it to your shopping cart or ‘Buy Now’ to checkout instantly.

Enter your shipping/billing information.

Choose your preferred payment option.

Click on ‘Checkout’ to complete your order

Once your order is placed, we will automatically confirm it by either notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact our customer service call centre on +233 27 195 1824 or send us a WhatsApp message on +233 27 195 1824. You can also send an email to [email protected] a few hours after you have placed your order.

How Can I Cancel Or Change My Order?

In a situation where you want to change or cancel your order, you can contact our customer support immediately to stop us from delivery the order.

Do I need an account to place an order?

You do not need an account to order products on Amora Ghana but those who have registered enjoys more benefits such as the able to manage and track orders easily, faster order checkouts and exclusive discounts.

How Do I Track My Order?

Easily track all your orders by visiting our tracking page at www.amoragh.com/orders/tracking

How Can I Return a Product?

We have putting in place useful measures to minimize return orders by making sure all orders have passed through proper checks. But in a rare situation where you want to return an order, feel free to contact our customer support for any assistance or you can use the order return button found inside customer account.